At Kmax Leather, we prioritize the quality of our leather products and the efficiency and reliability of our shipping and delivery services. We aim to ensure that your shopping experience is seamless from placing your order until your items arrive at your doorstep.
Processing Time
Once your order is placed, it enters our system for processing. We typically require business 10-15 days to prepare your items for shipment. During this time, your products undergo a thorough quality check to meet our high standards. Once your order is ready, it will be handed over to our trusted shipping partners.
Shipping Methods & Costs
We offer a variety of shipping options to suit your needs. We partner with trusted express shipping carriers like DHL, FedEx, and UPS for worldwide shipping to deliver your product swiftly and securely. For orders shipping to the UK, we utilize Skynet Worldwide and DPEX to ensure efficient and reliable delivery.
Delivery times and costs will vary depending on your location and the shipping method you choose. Our standard shipping service is reliable and cost-effective, with estimated delivery times of 10-15 business days for domestic orders within the UK. We also offer express shipping for customers who need their items sooner, which typically delivers within 10-15 business days.
International shipping is available to select countries. Delivery times for international orders may vary depending on the destination, with most deliveries arriving within 10-15 business days. Please note that international shipping costs and any potential customs duties or taxes are calculated at checkout and are the customer’s responsibility.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking details. This allows you to monitor the progress of your shipment in real time. Simply click the link in the email or enter your tracking number on our carrier’s website to see the latest updates on your delivery status.
Shipping Restrictions
Please be aware that certain products may be subject to shipping restrictions due to their material or destination. We cannot ship to P.O. boxes or military APO/FPO addresses at this time. Additionally, some international destinations may have restrictions or prohibitions on leather goods; customers are advised to check their local import regulations before placing an order.
Delivery Issues
We strive to ensure every order is delivered on time and in perfect condition. However, if you encounter any issues with your delivery, such as delays, missing items, or damaged goods, please get in touch with our customer support team immediately. We will work swiftly to resolve the issue, whether it involves reshipping the item, providing a replacement, or offering a refund as appropriate.
Returns & Exchanges
Your satisfaction is our priority. If you are unsatisfied with your purchase, we offer a hassle-free returns and exchanges policy. You can return or exchange your item within 30 days of delivery, provided it is unused, in its original packaging, and accompanied by the receipt or proof of purchase. Please visit our Returns & Exchanges page for more detailed instructions on proceeding.
At Kmax Leather, we are committed to delivering products and an exceptional experience. We understand that getting your order to you quickly and safely is a vital part of that experience, and we are here to assist you every step of the way.
