Eligibility For Returns:
Items must be returned within 14 days of the original purchase date.
Products must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.
Customized or personalized items are only eligible for return if they arrive damaged or defective.
Returns Policy:
We ensure that you are delighted with your purchase. However, if you are unhappy with your order, we offer a simple and hassle-free return process.
Eligibility for Returns:
Items must be returned within 14 days of the original purchase date.
Products must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.
Customized or personalized items are only eligible for return if they arrive damaged or defective.
How to Initiate a Return:
Contact Us: Contact our customer service team at [Customer Service Email] or at [Customer Service Phone Number] to initiate your return. Please include your order number and reason for the return.
Receive a Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on sending your item back.
Pack and Ship: Carefully pack the item(s) in the original packaging, including any accessories, manuals, or documentation that came with the product. Write the RA number on the outside of the package.
Return Shipping: Customers are responsible for shipping costs unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.
Exchanges:
If you wish to exchange an item for a different size, color, or style, please get in touch with our customer service team to facilitate the exchange process. Exchanges are subject to product Availability.
We will provide a replacement for defective or damaged items at no additional cost.
Non-Returnable Items:
Gift cards
Sale or clearance items
Perishable goods (if applicable)
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost.
